People often ask us

One of the ingredients sometimes used to make Carte D’Or ice cream is whey powder. Usually we get our whey powder from the manufacturers of vegetarian cheese, which is fine. But, occasionally, we get it from traditional cheese-making process which is not suitable for strict vegetarians. So, sorry but unfortunately we can not guarantee that every tub is OK.

In order to make our Carte D’Or sorbets delicate and smooth we use a milk protein, which is not suitable for strict vegetarians due to the processing of the protein.

Sorry but none of our products are suitable for vegans because they all contain milk and milk based ingredients.

All of our Carte D'Or products, including our sorbets, contain milk or ingredients that are derived from milk. Therefore they are not suitable for consumers who suffer from lactose intolerance.

Some of our products do contain ingredients which have gluten. We also use some syrups that originate from wheat starch; however, the amount of gluten found in these syrups is tiny and not considered to affect those who suffer from a gluten intolerance. It is always best to take a peek at the pack for the most accurate ingredients list.

All Carte D’Or products which do not contain nuts as an ingredient but may carry a risk of causing a nut allergic reaction will have a statement on the label e.g. ”Contains nuts“ or “Traces of nuts”. If the label does not have this statement then the product is thought to be suitable for consumers with nut allergies.

The information on the packaging will always be accurate for the ice cream in that tub! So don’t worry, you will always have the necessary information to help you make an informed choice about the product you have bought. The web page is updated as often as we can, but sometimes we can not keep up with all the improvements we are making to our range. If you have any worries, you can always contact our Careline as they have the most up to date information.

Guideline Daily Amounts provide a guide to the amount of calories, fat, saturates, salt and sugar that make up a healthy diet. We provide them to help you make the right dietary choices. The GDA values on pack tell you at a glance the calories contained in a single serving, as well as the sugars, fat, saturated fat and salt in it. To help you further, you are shown what percentage of your daily amount of these nutrients the product contributes to you daily needs, which helps you in choosing a balanced diet.

We’re very happy to provide any shop or supermarket with any of our flavours. But ultimately it’s up to them to choose which flavours they sell. So if your particular favourite isn’t one of the best sellers in your area, your local shops may decide not to stock it. See which shops sell what on our stockist’s chart.

To make way for our great new flavours we no longer make Strawberry, Toblerone®, Crème Caramel, Crème Brulée, Panna Cotta Amaretti, Tiramisu, Spagnola, Amaretto and Blackcurrant Sorbet. If one of these is your favourite and you’d really like us to bring it back please email us and say so! We’re always trying to keep you happy!